Trying to a supervisor escalation manager

[GhastSorrow]

I purchased a 4000 dollar computer. When I ordered and purchased the desktop it said I would receive reward points I contacted customer service and they said I made the purchase under a guest account. The order is under my name and it's registered under my name. Hours of talking to customer reps with no answer or solution. I will never purchase a HP product again. I spent a lot of money and when I placed my order it said I would receive reward points. it's a shame HP doesn't care I spent 4k and HP won't give me my reward points.. I wanted to speak to a supervisor or escalation manager but the five people I've talked to said there's no manager on duty and wouldn't give me information on how to contact a supervisor. I will never purchase a HP product again but I know they don't care about individual consumers that purchased there product I'm just a number.. Thank you

[Echo_Lake]

@GhastSorrow

Welcome to the HP Support Community!

I want to thank you for taking the time to speak to us today. Your business means a lot to us. As we have limited support boundaries in the support community as of now.
 

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