I purchased a 4000 dollar computer. When I ordered and purchased the desktop it said I would receive reward points I contacted customer service and they said I made the purchase under a guest account. The order is under my name and it's registered under my name. Hours of talking to customer reps with no answer or solution. I will never purchase a HP product again. I spent a lot of money and when I placed my order it said I would receive reward points. it's a shame HP doesn't care I spent 4k and HP won't give me my reward points.. I wanted to speak to a supervisor or escalation manager but the five people I've talked to said there's no manager on duty and wouldn't give me information on how to contact a supervisor. I will never purchase a HP product again but I know they don't care about individual consumers that purchased there product I'm just a number.. Thank you
I want to thank you for taking the time to speak to us today. Your business means a lot to us. As we have limited support boundaries in the support community as of now.
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Community's private message capability works, you can learn about that here.