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MFP477
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I have recently changed my email address and went into my Forum account "My Settings" to update this change.  It looked to me like another HP website I had just made a similar change to - on that website I had to completely re-register as a brand new customer and none of my previous information could be transferred to my new my email address [identity].  The old email address [identity] remained on that system and would eventually be removed through lack of use.  Anyhow so back at the Forum, I created a NEW Forum registration with my new email address and linked it to my old Forum user name "MFP477".  So now I have 2 Forum UserIDs pointing to the same Forum username "MFP477".  Only the original MFP477 contains my content.  What I want is to use my new email address / identity and if I can't take my content with me then so be it.  If I need to use a different Forum UserName than MPF477 I can but I don't want to use the OLD email address as a login ID again or for any other purpose.  What is the best way to proceed?

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danny-r
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@MFP477

 

The problem is you have already registered the new email account on the forums, so the system won’t allow you to use that email as the new user id on your old (original) account.

 

To change it, you need to log in to the forums with the NEW email account, go to My Settings then click on User ID and change it to something else. Then log out, and log in again, but this time with the OLD email account, then go to My Settings > User ID and change it to his new email account.

 

This way, each time you use your new email account as the user id to log in, you will be accessing the old (or original) forums account, which, I believe, is what you want.

 

Please let me now if you have any other additional questions regarding this issue.

I work on behalf of HP

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danny-r
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@MFP477

 

The problem is you have already registered the new email account on the forums, so the system won’t allow you to use that email as the new user id on your old (original) account.

 

To change it, you need to log in to the forums with the NEW email account, go to My Settings then click on User ID and change it to something else. Then log out, and log in again, but this time with the OLD email account, then go to My Settings > User ID and change it to his new email account.

 

This way, each time you use your new email account as the user id to log in, you will be accessing the old (or original) forums account, which, I believe, is what you want.

 

Please let me now if you have any other additional questions regarding this issue.

I work on behalf of HP

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MFP477
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Thank you danny-r,

I took me a few goes and found I also had to change my email address in the "Personal Information" screen [AKA "Contact Information"] to get all mentions of my old email address to disappear from my profile.  I was also able to delete the new profile [Forum login] I created.  So now I have just one login using my new email address and no mentions of any old email addresses.  Thanks again for your help.

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