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gatkins
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Two HP companys HPE & HPI that don't know what to do with B2B customers

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We are a customer services company and a HP partner and have over 90 B2B customer that purchase both Servers and workstation and printers with credit card purchases. Right now they can't order any product or get any status on any order or review the HP product line, they can't ever get anyone to answer any of their questions  on what happen to their B2B account and how they can order product through the B2B account. I know we can't be the only HP partner that supports their B2B customers and try's to help them order and support them.

 

Does any no what hell HP is doing, if so,  is their a phone number or email address that knows how to help the B2B customer.

 

[Personal Information Removed]

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RCM1965
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I was told that the B2B site is now gone and that we need to purchase through a reseller. The reason that we used this site is that we didn't need reseller assistance and ordered most of our own equipment and support agreements...thus saving quite a bit of $$$.  

 

I'm taking my business elsewhere.

 

Nice work HP.

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kevin-t
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@gatkins

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.


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RCM1965
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I was told that the B2B site is now gone and that we need to purchase through a reseller. The reason that we used this site is that we didn't need reseller assistance and ordered most of our own equipment and support agreements...thus saving quite a bit of $$$.  

 

I'm taking my business elsewhere.

 

Nice work HP.

View solution in original post

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