Want to contact supervisor over issues and deplorable customer service

[Abr32974]

Purchased a new printer upon recommendation by HP rep which was not a comparable printer to what I had. I’ve now been sent two refurbished printers, despite buying a brand new one and just discovered what I purchased wasn’t the newest model of what I had as it only prints (original also made copies and sent faxes). I cannot get a supervisor on the phone and have spent at least 20 hours on the phone with HP Helpdesk. If I don’t receive a call within 48 hours I will be filing a complaint with the BBB and calling Amex to dispute this charge. 

[sandytechy20]

@Abr32974

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