Warranty length of time is incorrect

[JoyDean]

Please move this if it is in the wrong place. I tried to "open a case" about this but think it may be in the wrong place. Can anyone help sort this out, please?

We bought the printer on 22nd December but the warranty is showing thus:

Start date

02/06/2021

---

Estimated end date

31/07/2022

[Kumar0307]

@JoyDean, Welcome to the HP Support Community! I’m here to help.

If you think the warranty status of your product is incorrect, you can submit a dispute for review of your warranty.

Kindly follow the steps mentioned in this document - Dispute a warranty status

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[JoyDean]

Thank you. That may have been where I tried to report it; I am not sure. I shall try again using the link that you kindly provided.

I do have an open case:

Case ID

[Personal Information Removed]

Repair case created

24/12/2021

Status

Open

I have sent the dispute and the following appeared:

HP warranty validation received Thank you for submitting your warranty status validation form to HP Customer Support.

Your inquiry has been submitted to the technical support team and you can expect a response shortly.

Approximate number of business days until you receive a response: 1

[JoyDean]

Thank you. I did as you suggested, posted a reply here, but my reply disappeared.

Anyway, once I submitted my form, the following appeared:

HP warranty validation received Thank you for submitting your warranty status validation form to HP Customer Support.

Your inquiry has been submitted to the technical support team and you can expect a response shortly.

Approximate number of business days until you receive a response:

 

1

[Kumar0307]

@JoyDean

Kindly wait for 24-48 working hours for the HP Support team to contact you.

Keep me posted for any other assistance.

[JoyDean]

I had an email this morning telling me there had been a response - but I can't see one.

[Kumar0307]

@JoyDean

I have sent a private message with the contact information of the HP Support team in your region. Check next to your profile name, you should see a little blue envelope, please click on it.  

Keep me posted for any other assistance. 

[JoyDean]

Thank you.

I have telephoned the HP Support Team and was told that I will receive an email from them, to which I should reply attaching a photo of the back of the printer showing the serial  number and a photo of the box that contained the printer, together with a copy of the invoice from the supplier showing the guarantee.

[Kumar0307]

@JoyDean

Glad to know that. HP Support team will resolve this issue.

Keep me posted for any other assistance. 

[JoyDean · Accepted solution]

All resolved now.