Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

Warranty service level descriptions

HP Recommended
Below are the service level that I am allowed with my current warranty. Do anyone know what each of these mean?
Std Office Hrs Std Office Days
Std Office Hrs Std Office Days
Global Coverage
Standard Material Handling
Standard Parts Logistics
No Usage Limitation
Std Turn-Around
Customer delivers to RepairCtr
HP Ships to Customer Site



Offsite Support & Materials
Hardware Problem Diagnosis
0 Kudos
Tags (1)
Level 16
Level 16
32,002 31,707 2,915 10,660
Message 2 of 2
Flag Post
HP Recommended



Warranty coverage differs depending on the type of Warranty and perhaps your location on the planet (region).


Warranty Check / Coverage


Warranty Check

HP Customer Support - Product Warranty Check



HP Limited Warranty Statement (General Information)

HP Worldwide Limited Warranty and Technical Support


Optional Coverage Plans:

Enter your product number in the form to view various Warranty plans available for that system:

Care Pack Central


CarePack Definitions:

Care Pack Services Definitions



Contact HP Technical Support


Ask HP...


HP Contact Information – Sales, Technical Support, other Contacts 


USA / Canada

Fill in form (and explain issue / provide information) to receive Case Number and Contact Information

Contact HP – USA - Assistance


HP Contact Information - Including UK

HP Tech support/ Customer Service – Some English-Speaking Countries


HP World-Wide Support


Help to find Product Number:

Identify my Notebook Model




When you see a Post that helps, inspires, provides fresh insight,

or teaches you something new, click the Thumbs Up on that Post.

Fixed / Answered? Click that post Accept as Solution to help others find Answers.



0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation