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Community Manager
Posts: 1,588
Member Since: ‎12-02-2014
Message 1 of 8 (1,910 Views)

Why is it Important to Identify my Notebook Model

Product Name: Notebooks
Operating System: Microsoft Windows 10 (64-bit)

Why is it Important to Identify my Notebook Model?

 

And How do I find my Model number?

 

Bill

I am an HP employee, supporting the HP Experts who volunteer their time and technical knowledge to help others.
Provost
Posts: 41,904
Member Since: ‎01-07-2009
Message 2 of 8 (1,908 Views)

Re: Why is it Important to Identify my Notebook Model

[ Edited ]

  

If you don't identify a notebook with its complete model number or product number, it takes us extra time to get that information from you.  A question that could take even less than a minute to answer could take quite some time while we try our best to get the information we need from you.

 

We need to have an accurate picture of your notebook's hardware configuration or we will be working in the dark.  A complete model number or product number gives us that. We prefer the product number unless you happen to know the complete model number.

 

HP has produced and marketed hundreds of different types of some notebook models. That is the reason that stating that you have an HP\Compaq CQ62 notebook is not specific enough. One type may have a different CPU or chipset than the other. That means that the drivers are not one type fits all because they are chipset or device specific.

 

"How do I find my model number"

 

Use System Information to find your model and product number

 

Use the HP Support Assistant to find your model and product number

 

Use the BIOS System Information to find your model and product number

 

Use the product identification label to find your model and product number

 

 

 

HP Pavilion 15 bottom close-up. The wifi adapter is also identified there.

 

 

An Ultrabook like the Spectre 13-v021nd

 

 

 

 

 

If you still have the box your notebook was delivered in, there is a sticker on it with precisely the information we need to have.

 

 

If I was able to help you or guide you on your way to resolve your issue, you can click on the purple Thumbs up + icon to say thanks.

If your problem is solved , please click the Accepted Solution button

I am not an HP Employee, I am a volunteer posting here on my own time
Honor Student
Posts: 3
Member Since: ‎01-13-2017
Message 3 of 8 (1,592 Views)

Re: Why is it Important to Identify my Notebook Model

RTL8188EE
Honor Student
Posts: 3
Member Since: ‎01-13-2017
Message 4 of 8 (1,588 Views)

Re: Why is it Important to Identify my Notebook Model

F5Y37UA#ABA
Provost
Posts: 41,904
Member Since: ‎01-07-2009
Message 5 of 8 (1,384 Views)

Re: Why is it Important to Identify my Notebook Model

 


shewolf1 wrote:
RTL8188EE

 

@shewolf1

That is the WLAN module

If I was able to help you or guide you on your way to resolve your issue, you can click on the purple Thumbs up + icon to say thanks.

If your problem is solved , please click the Accepted Solution button

I am not an HP Employee, I am a volunteer posting here on my own time
Tutor
Posts: 11
Member Since: ‎06-03-2017
Message 6 of 8 (200 Views)

Re: Why is it Important to Identify my Notebook Model

[ Edited ]

My hp spectre 360's model No. according to (Sri Lanka-via singapore HP store &) packing supposed to be 13-ac028TU,
but according to the system infomation it is 13-ac0XX
what would have happened?

Provost
Posts: 41,904
Member Since: ‎01-07-2009
Message 7 of 8 (191 Views)

Re: Why is it Important to Identify my Notebook Model

@S_Rajh

Mine has the same product name as yours.

 

Do you know the product number?

 

See the HP support assistant to find the product number and post it here.

 

Each HP Support assistant window has the product number at the bottom.

You can also find the product number in the BIOS system information screen.

If I was able to help you or guide you on your way to resolve your issue, you can click on the purple Thumbs up + icon to say thanks.

If your problem is solved , please click the Accepted Solution button

I am not an HP Employee, I am a volunteer posting here on my own time
Student
Posts: 1
Member Since: ‎06-23-2017
Message 8 of 8 (29 Views)

Re: Why is it Important to Identify my Notebook Model

Ik heb een hpofficejet 6500a, CN555A. ik krijg een algemene foutmelding 0x610000f6. Mijn afdrukken lukken niet meer.

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