• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-10-2022 09:39 AM

HP Recommended
Product: HP Deskjet Ink Advantage 2160 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

I initially created an account with email (**bleep** email address) & password

After the account was created, tried to login via SSO using the "Sign in with Google" option while logged into Google from the Google Profile using the same **bleep** email address.

 

Surprisingly HP treats each of the above as separate accounts with no option to link/merge them and shows a screen with the following message:

-----------Sign in with your HP account----------

<My-email-address>

 

We found more than one HP account in our system. Which one do you want to use?

 

Google account

Sign in using Google

 

Local account

Created by you

----------------------------------------

 

This has already been reported in the following post but it looks like it hasn't been addressed still:

https://h30434.www3.hp.com/t5/HP-Instant-Ink/PLEASE-HELP-How-to-merge-2-HP-accounts-1-local-tied-to/...

 

Unlike other login systems, it seems the HP authentication system is unable to propose the option to link/merge the 2 accounts as most other systems would in such a case.

 

HP Team, it is not a support issue but simply poor and lazy design on your system.

 

Thank you for correcting it.

Kind regards,
K

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.