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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-08-2020 07:15 PM

HP Recommended
Product: HP Omen
Operating System: Microsoft Windows 10 (64-bit)

Hello everyone, 

I have sent my laptop in to HP for them to repair it. And my estimated delivery date was (dd/mm/yy)  07/01/20.  But it's  a day past since then, and I still haven't heard back from them yet. Plus my HP repair order shows to be on hold. But HP still hasn't contacted me about it. Although they said that they would. I'm a little preplexed as to what to expect and how can I ask the people in charge about my laptop. If anyone could give an insight on what is happening/what to expect, please let me know. Thank you!

2 REPLIES 2

‎01-11-2020 05:02 AM

HP Recommended

Hi @Faizan49

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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‎01-11-2020 10:27 AM

HP Recommended

Hey,

 

I'm waiting for your team mate ichi to reply to my query.  But they aren't replying anymore, could you please see what is going on. I need my laptop asap actually. 

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