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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-09-2021 08:40 AM

HP Recommended
Product: HP 27 in. FHD IPS Monitor
Operating System: Other

I have written HP about 5 times trying to explain they had the wrong start date for my warrantee.  As far as I can see Staples sold me as new the subject monitor.  When I registered the purchase with HP they told me the monitor had been registered already the 22 oct 2020.  The person even bought added protection.  I bought the same monitor 5 jan 2021.  Staples swear they do not sell used monitor as new.  Naturally neither HP and Staples ignore all my mails.  

 

Does anyone know who I can contact to get someone to look into this problem?  I realise it is only 2-3 months of lost warrantee but I believe STAPLES as been dishonest dealing with me.

 

Maglite

1 ACCEPTED SOLUTION

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‎02-09-2021 10:24 AM

HP Recommended

@maglite

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

The_Fossette
I am an HP Employee

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‎02-09-2021 10:24 AM

HP Recommended

@maglite

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

The_Fossette
I am an HP Employee

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