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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-17-2019 10:21 AM

HP Recommended
Product: HP support community
Operating System: macOS 10.14 Mojave

Hi,

I registered on 4/14/19, took screenname mrood23, and posted a question.  I received an email announcing the post went live, and gave me a link to https://h30434.www3.hp.com/t5/t5/user/viewprofilepage/user-id/3366808#latest-posts

 

Today that link responds "page not found"

 

I tried logging on.  The system asks for screenname, it tells me that mrood23 is already taken.  So, I try a new screen name, mmrood23.  For some reason I'm all of the sudden into an account that I don't think is mine.  

 

My question, can I re-connect to my original screen name.  Now I've given thumbs up to the poster who solved my problem under someone else's name, maybe? 

4 REPLIES 4

‎04-17-2019 10:30 AM

HP Recommended

Passed this along to the moderators.  Hopefully someone can help you.

While I may work for HP Inc, the views and opinions expressed here are my own.
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‎04-17-2019 10:31 AM

HP Recommended

@mmrood23

 

Were both these usernames created using the same email?

I work on behalf of HP
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‎04-17-2019 10:33 AM

HP Recommended

Yes.

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‎04-17-2019 10:38 AM

HP Recommended

I took a look at mrood23 and noticed that it was made using an email address that is associated with @Mac.com. You will need to login using that email address to access that account.

I work on behalf of HP
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