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mmrood23
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problem with screen name

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HP support community
macOS 10.14 Mojave

Hi,

I registered on 4/14/19, took screenname mrood23, and posted a question.  I received an email announcing the post went live, and gave me a link to https://h30434.www3.hp.com/t5/t5/user/viewprofilepage/user-id/3366808#latest-posts

 

Today that link responds "page not found"

 

I tried logging on.  The system asks for screenname, it tells me that mrood23 is already taken.  So, I try a new screen name, mmrood23.  For some reason I'm all of the sudden into an account that I don't think is mine.  

 

My question, can I re-connect to my original screen name.  Now I've given thumbs up to the poster who solved my problem under someone else's name, maybe? 

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IronBadger
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Passed this along to the moderators.  Hopefully someone can help you.

While I may work for HP Inc, the views and opinions expressed here are my own.
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kevin-t
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Message 3 of 5
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@mmrood23

 

Were both these usernames created using the same email?


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mmrood23
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Yes.

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kevin-t
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I took a look at mrood23 and noticed that it was made using an email address that is associated with @Mac.com. You will need to login using that email address to access that account.


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