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was i supposed to get a shipping label with this?

HP Recommended
stream notebook
Microsoft Windows 10 (32-bit)

My laptops battery stopped working and  its under 6 months old so its still covered under the warrenty. so i paid the fifteen dallors to get a box. I thought it was supposed to come with a shipping label to send it back but it only came with;


-The box

-a plastic bag for the laptop

- a paper with instructions and a diognostic survey

- tape to seal the box

- laptop AirFill

- card board to separate the charger


- waxpaper that looks like it should have two labels on it but instead has one that says "Separator Label"


I thought the fifteen dallors I paid was for label to send the laptop out to them? If this is so how do i get my shipping label?

Do i have to pay again? What was the fifteen dallors for?

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I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

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I work on behalf of HP
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