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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-04-2016 07:04 PM

HP Recommended

I have HP Support Assist on my HP Envy 15t and had been using it's tune-up option monthly.  Recently HP Support Assist has a "new look" and now I can't find the tune-up option.  Please don't say it has been removed!  When I purchased this computer last August, I vowed to keep it well-maintained and that was one of the tools I was using faithfully to do so.  Please help!

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-05-2016 06:26 PM

HP Recommended

Hi!, TriciaBentz:

 

Try, from ... http://support.hp.com/us-en/document/c03467905

Kind Regards !.
Have a nice day !.
@Maké (Technical Advisor Premium - HP Program Top Contributor).
Provost in HP Spanish Public Forum ... https://h30467.www3.hp.com/

View solution in original post

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5 REPLIES 5

‎01-04-2016 07:43 PM

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@TriciaBentz wrote:

...  Please don't say it has been removed! ......

Hi,

 

You've said that.

 

Regards.

BH
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‎01-05-2016 10:56 AM

HP Recommended

Hi!, TriciaBentz:

 

Welcome, to Forum !.

 

Please, see this link ... http://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_es/es/any/psg/pl...

Kind Regards !.
Have a nice day !.
@Maké (Technical Advisor Premium - HP Program Top Contributor).
Provost in HP Spanish Public Forum ... https://h30467.www3.hp.com/
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‎01-05-2016 06:11 PM

HP Recommended

I guess maybe I'm just not seeing any option for performing a tune-up Make on the website of the link you had.  I checked the Tools and Diagnostics section on HP Support Assist but don't see any option there for a tune-up.  It seems that this area is more for when you have a specific problem.  I don't have a specific problem; i just want to do the clean-up/tune-up.  The design of HP Support Assist had this option and while I see everything else I used before in the new design, I can't find the tune-up option.  Has it been removed?  Is there another way I can do that then if not through HP Support Assist?  I do appreciate your responding.

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‎01-05-2016 06:26 PM

HP Recommended

Hi!, TriciaBentz:

 

Try, from ... http://support.hp.com/us-en/document/c03467905

Kind Regards !.
Have a nice day !.
@Maké (Technical Advisor Premium - HP Program Top Contributor).
Provost in HP Spanish Public Forum ... https://h30467.www3.hp.com/
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‎01-05-2016 06:49 PM

HP Recommended

ok thanks.  I take it that it just isn't available on HP Support Assist anymore.  Thanks for your time.

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