Officejet Pro 8500a Plus Prints Blank Pages Including Diagnostic Copies, Colour, Greyscale and Black

[Omar-E]

http://h30434.www3.hp.com/t5/Inkjet-Printing/Officejet-Pro-8500a-Plus-Prints-Blank-Pages-Including/m...

Razz81

Product Name: Officejet Pro 8500a Plus

Operating System: Microsoft Windows 8.1 (64-bit)

Hi,

Cant print from my laptop to my Officejet Pro 8500a Plus, I only get blank pages which includes printing all diagnostic pages.

I have searched this forum and tried following previous advice, I have tried connecting via LAN, wireless, USB and Installed the latest drives along with the official software.

Initially the Yellow ink cartridge was low so I assumed it needed changing, even whilst low I could not print Black ink only.

Once I changed the cartridge (genuine) still no luck. I had a look at the print heads but now I keep getting "alignment failure". Many of the troubleshoot pages recommend changing the print heads but this is an expensive gamble, especially as I cannot even print the alignment reports to check which one.

The printer is out of warranty and I am stuck, any help would be very much appreciated.

For reference I have looked and followed these support pages but for many of the suggestions I am unable to check as cant print the reports.

Ref1

Ref2

Ref3

Ref4

Kind Regards,

[Omar-E]

Hi,

Cant print from my laptop to my Officejet Pro 8500a Plus, I only get blank pages which includes printing all diagnostic pages.

I have searched this forum and tried following previous advice, I have tried connecting via LAN, wireless, USB and Installed the latest drives along with the official software.

Initially the Yellow ink cartridge was low so I assumed it needed changing, even whilst low I could not print Black ink only.

Once I changed the cartridge (genuine) still no luck. I had a look at the print heads but now I keep getting "alignment failure". Many of the troubleshoot pages recommend changing the print heads but this is an expensive gamble, especially as I cannot even print the alignment reports to check which one.

The printer is out of warranty and I am stuck, any help would be very much appreciated.

For reference I have looked and followed these support pages but for many of the suggestions I am unable to check as cant print the reports.

Ref1

Ref2

Ref3

Ref4

Kind Regards,

[Sunshyn2005]

@RnRMusicMan