• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-28-2015 10:29 AM

HP Recommended

http://h30434.www3.hp.com/t5/Desktop-Software-and-How-To-Questions/HP-Care-Pack-Purchase/m-p/5411811...

 

‎12-23-2015 10:02 AM

Product Name: HP Envy 700-311 Desktop
Operating System: Microsoft Windows 8.1 (64-bit)

I purchased  a HP Envy 700-311 Desktop computer on January 6, 2015 with a one year warranty. On Sept 24, 2015, I received an e-mail from HP offering a 20% discount if I renewed my service contract at this time with a 3 year HP Care Pack purchase which I did. I have been told my HP that my 3 year Hp Care Pack expires on January 5, 2018.  I have inquired why was this back dated 9 months. I was told since I have a new computer that I was protected for that time by  this new HP Care Pack which I did not have during that time nor did I need it. No where was any mention of back dating the HP Care Pack.  If HP did not intend to honor a 3 year contact you should made it clear in the beginning. I'm very upset this process and frustated.    

Malygris1
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!
1 REPLY 1

‎12-28-2015 03:31 PM

HP Recommended

12/28/15- Jeff reached out to customer

I work for HP
Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.