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- Pistola: Slate 21 k100 need to download backup software

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01-12-2016 07:48 AM
01-11-2016 04:24 AM
Product Name: E2p19a
I have a slate 21 k100 it has failed and dont get past the hp screen i did a factory reset holding down the volume down and power than reseting to factory there and nothing it says all failed so im guessing i need to reinstall dricer or software which ever it uses a guy at support was supposed to email me the downloads but takes me to a page with no help please tell me if i can download the software needed so i can use usb port to reinstall using my phone
Malygris1
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I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!
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