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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-25-2016 09:23 AM

HP Recommended

http://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/The-HP-Imaging-device-was-not-found-hp6500/...

 

Product Name: OfficeJet 6500 d607n
Operating System: Microsoft Windows 10 (64-bit)

Had this problem on several OfficeJets, Windows 7 and 10. This problem been around for 4 years or more. Still HP wont come up with a solution. I spent about 8 hours over 3 days with an HP support tech on the phone he couldnt fix the problem.  

 

The message window comes up at boot time, or running the scan doctor.

 

Why cant such a unbiquos problem be fixed?  Gee...isnt this what the print scan doctor is for, or isnt this what copetent SW should not do, and no need for a Hack-patch like a concept like scan doctor.

 

No wonder HP stock is in the dust bin, for now on I'll buy Epson.

 

I WAS an HP Employee for 27 years. 

 

What I'd like to see is HP post, 'we've modified the Print/Scan Doctor to fix this problem once and for all', not 22 steps: running this utiliy, regedits, rm file bdp, ....re-install, install (which takes forever)...I've done it all --- still no fix.

Sunshyn2005
I work on behalf of HP


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1 REPLY 1

‎01-25-2016 05:12 PM

HP Recommended

01/25/16 - Jeff reached out to customer

I work for HP
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