shibani - why did i buy an HP

[ValerieG]

http://h30434.www3.hp.com/t5/New-Look-Feedback/why-did-i-buy-an-HP/m-p/1401907

Hi,

I need your help...CAN YOU? I bought my laptop on the 10th of April 2011, it
is a notebook Pavilion DV-3268c, since the time I bought it I have been
constantly complaining for thermal heating. The laptop was taken for a check
and the problem was resolved and this was 3 months within my purchase.From
then on there has always been a continuous thermal heating issue with the
machine but because of 2 sudden demises in the family we were not able to
get to the problem and resolve it with the customer service. I called again
on the 14th of Feb and also complained about the service to the manager a
Mr.Suresh, he updated the Bios and said I should call if the problem occurs
again. I ws told if the problem persists the laptop would be replaced, but
going through hours of dialogue with customer service team was not something
i wanted to do. As the first servcie issue took until 1am in the morning
CANADA time to resolve. The problem still persisted but but husband bought
me a cooling pad and that kinda off resolved the issue. But now the laptop
heats with the pad on. I called the service center they say my warranty just
expired a day ago. How can you help me for all the trouble that I have gone
through in dealing with HP. I have a DELL laptop and have never faced a
problem with it? So did my husband make a mistake by buying me an HP a gift?
I don't know if this email is even going to get to you. I would love to hear
from HP if their service levels are as high as they propagate it to be?



Will wait to hear some positive news from you?

In Anticipation.

Shibani Somani

shibani@justideas.ca

4164515686

[ValerieG]

Hi,

I need your help...CAN YOU? I bought my laptop on the 10th of April 2011, it
is a notebook Pavilion DV-3268c, since the time I bought it I have been
constantly complaining for thermal heating. The laptop was taken for a check
and the problem was resolved and this was 3 months within my purchase.From
then on there has always been a continuous thermal heating issue with the
machine but because of 2 sudden demises in the family we were not able to
get to the problem and resolve it with the customer service. I called again
on the 14th of Feb and also complained about the service to the manager a
Mr.Suresh, he updated the Bios and said I should call if the problem occurs
again. I ws told if the problem persists the laptop would be replaced, but
going through hours of dialogue with customer service team was not something
i wanted to do. As the first servcie issue took until 1am in the morning
CANADA time to resolve. The problem still persisted but but husband bought
me a cooling pad and that kinda off resolved the issue. But now the laptop
heats with the pad on. I called the service center they say my warranty just
expired a day ago. How can you help me for all the trouble that I have gone
through in dealing with HP. I have a DELL laptop and have never faced a
problem with it? So did my husband make a mistake by buying me an HP a gift?
I don't know if this email is even going to get to you. I would love to hear
from HP if their service levels are as high as they propagate it to be?



Will wait to hear some positive news from you?

In Anticipation.

Shibani Somani

shibani@justideas.ca

4164515686

[JeffHelp1]

04/12/12 - Jeff reached out to customer