Battery Draining While Docked Poly Savi 8420

[ju113n]

as described here:

https://h30434.www3.hp.com/t5/Poly-Headsets-Knowledge-Base/Battery-Draining-While-Docked-for-the-Pol...

My Poly Savi 8420 Series headset turns itself on as soon as it's placed in the charging dock !

The fix described in the HP knowledge database don't work because there is no Power Settingssection in the Poly Lens desktop app! 

Please help, this issue is very annoying!

Here is my setup:

Poly Savi 8420

Poly Lens Desktop Version 2.3.1.4673

Base

• firmware: 1049_0000
• bluetooth: 0214.0168.0000.5006
• PIC: 0400

Headset

• firmware: 3861
• tuning: 3039

[M_Salman]

Hello @ju113n , Welcome to the HP Poly Support Community.

Thank you for reaching out regarding your Poly device,
 

I’m sorry to hear about the issue you’re experiencing with your Savi 8420 headset. I understand how important it is to have your headset working reliably, and I appreciate your patience while we work through this together. 

Please try the following troubleshooting steps:
 

In Poly Lens: Select your headset > Settings > General > Ensure Audio Sensing is enabled.
 

In Poly Lens: Select your headset > Settings > Wireless > Set Headset to PC Radio Link to Active Only During Call.

Additionally, please ensure the headset is seated correctly in the dock. If the charging contacts are not aligned properly, the headset may remain active. You may also remove the charge cradle once and reconnect it to ensure proper contact.

If any of the buttons on the base — PC, Mobile, Deskphone, Mute/Teams — have their LED lit, please press the corresponding button to turn it off.

If necessary, you can also use the power button on the headset to manually turn it off.
 

If you continue to experience the issue, feel free to let me know — I’m happy to assist further.

 Take care and have an amazing day!

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Salman

[Meghana_10]

Hi there! @ju113n 

We haven’t heard from you, this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

I would like to know if the resolution we provided worked for you.

If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family.

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Have a great day ahead!

Regards,
Meghana 

[M_Salman]

Hi @ju113n, 

I hope this message finds you well. 
 

I wanted to follow up on the query that we discussed earlier and confirm that it has been successfully resolved.

If you still need further assistance or have any additional questions, please do not hesitate to reach out to us. 

We are here to assist you and provide any necessary support.

Regards,

Salman