Beeping when Docked

[AngelaML1229]

I recently upgraded to the Savi 8240 and when the headset is docked it beeps constantly.  I tried all the steps provided in support, however nothing works.  Any suggestions?  This is very distracting and I cannot leave the headset undocked as the battery dies.  

[M_Salman]

Hello @AngelaML1229 , Welcome to the HP Poly Support Community.

Thanks for reaching out about your query regarding the Poly device.

We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful!

To help us get started on resolving your issue, could you please let me know the if you are using Savi 8240 UC or office series headset.

Take care and have an amazing day!

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Salman

[AngelaML1229]

Good afternoon - I have the Savi 8240 Office-Wireless DECT Single - In Ear Headset with Noise Cancelling.  I hope this provides the correct information needed to get a solution.

[M_Salman]

Thank you for your response  @AngelaML1229,

Thank you for confirming the exact model of your device. I appreciate your cooperation as we work to resolve the issue.
 

To assist you further, please follow the troubleshooting steps below and test the headset after each step:
 

• Verify and update the headset firmware using the Poly Lens application on your PC.
• Ensure the headset is set as the default audio device on both your PC and any softphone applications you may be using.
• Unsubscribe and then resubscribe the headset to the base to re-establish a clean connection.
   

To learn more about how to subscribe or unsubscribe the headset to the base, kindly refer to the User Guide at the link below:
pdf_9486948_en-US-1.pdf
 

These steps often resolve common connectivity issues. Please let us know how it goes—we're here to support you every step of the way.

Take care and have an amazing day!

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Salman

[M_Salman]

Hi there!

We haven’t heard from you, this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

I would like to know if the resolution we provided worked for you.

If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family.

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Have a great day ahead!

Regards
Salman

[M_Salman]

Hi @AngelaML1229 , 

I hope this message finds you well. 
 

I wanted to follow up on the query that we discussed earlier and confirm that it has been successfully resolved.

If you still need further assistance or have any additional questions, please do not hesitate to reach out to us. 

We are here to assist you and provide any necessary support.

Regards,

Salman

[AngelaML1229]

Hello - I tried all these steps and the beeping will stop for a few minutes then start again.  I don't know what else to do.  

[M_Salman]

@AngelaML1229,

We're here to help you tackle that issue you are facing in the device Don't worry, we've got your back!

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential.
 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link.

Private Messages - HP Support Community

We're looking forward to helping you resolve this issue!

Stay tuned, and thanks for your patience!

Regards,
Salman

 

[M_Salman]

@AngelaML1229 

Thanks for your response! We apologize for the inconvenience, but it seems the issue is still holding on tight. Don't worry, we're not giving up yet!

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential.
 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link.

Private Messages - HP Support Community

We're looking forward to helping you resolve this issue!

Stay tuned, and thanks for your patience!

Regards,
Salman