I have cs540 headset, connected to a PC using an APU76 cable. We are primarily using the headset to connect to a Wildix PBX softphone, but the user also uses the headset to listen to background music on Spotify. We also installed the Plantronics hub software onto the Windows PC (HubBUILD 36336 - vers 3.24.2)
The headset worked keeps disconnecting - You will be listening to music or taking a call and after 3 seconds the headset disconnects. We can try listening again by pressing the headset call button, but it disconnects again after 3 seconds. If I unplug and reconnect the APU cable to the back of the headset base, this fixes the issue temporarily, but after a short while the issue reappears. I am going on site to try a new APU cable and if that doesn't work, I will switch out the headset, but would like some direction on what the issue maybe and how to fix it permanently.