CS540 with APU-76

[cyberbizio]

I have CS540 headphones connected to a PC via an APU76 cable.
The headset disconnects after 3 seconds while I'm talking.
What should I set to prevent the headphones from disconnecting automatically?
Thank you

[M_Salman]

Hi @cyberbizio Welcome to Poly HP Support Community.  
 

I understand that you’re experiencing an issue with your CS540 headset, and I’m here to help. Could you please confirm the name and model of the softphone or desk phone you’re using with the CS540? This information will help us troubleshoot the issue more effectively. Thank you!

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman

[cyberbizio]

I connected the apu-76 to the PC and I use the MAX-UC application, it is a virtual telephone, however I also have the problem when I use videoconferencing programs.

[M_Salman]

Thank you for the information, @cyberbizio 

Please verify whether your headset is disconnecting from the base or directly from the PC. If it’s disconnecting from the base, follow the steps below for a manual subscription:

Manual Over-the-Air Subscription:

1. Ensure your system is idle and the headset is undocked. Press and hold the subscription button on the base for three seconds. The Power on/subscription light will flash white.

2. Press and hold the volume up button on the headset for three seconds until the headset LED turns solid white. When the Power on/subscription LED on the base becomes solid white, the headset and base are successfully subscribed.

Note:  
If the subscription process times out after two minutes or fails, the subscription LED on the base will go dark for three seconds and then re-illuminate steadily, indicating power is applied to the base. If this happens, please try re-subscribing the headset.

Additionally, please install the Poly Lens application to verify and update the firmware of the APU-76 on your PC.

If the issue persists, I recommend contacting HP Support. Our support engineers are available to assist you further. You can reach HP Support through the following link: [insert link].

https://support.hp.com/us-en/poly

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving kudos/thumbs up and marking my post as an accepted solution.

Regards,

Salman