Poly Savi 8200 (Ringer while on Base

[DylanF3]

Hello, Recently did a firmware update on my Poly Savi 8200, I noticed since this update when my headset is on its base charging and I receive a call, it no longer rings out loud, it now makes a tiny beep noise when receiving a call, is there anyway to turn this feature back on, as I can no longer tell when Im receiving a call while my headset is charging.

PLEASE HELP

[SteffenBaierUK]

Hello @DylanF3 ,

Welcome to the HP Poly community.

If no other volunteers reply, I suggest you contact our Support organization in your region. Details are in my Signature.

Best Regards

Steffen Baier

[M_Salman]

Hello @DylanF3, Welcome to the HP Poly Support Community.

Thanks for reaching out about your query regarding the Poly device.

We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful!

To help us begin resolving the issue, could you please confirm which model of the Savi 8200 series you are using—such as the 8240 or 8245 (Office or UC), or the 8220 or 8210 (Office or UC)? Having this information will allow me to provide you with the most accurate assistance.

Take care and have an amazing day!

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Salman

[M_Salman]

Hi @DylanF3,
 

We haven’t heard from you, this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

I would like to know if the resolution we provided worked for you.
 

If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family.

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Have a great day ahead!

Regards,
Salman

[M_Salman]

Hi @DylanF3, 

I hope this message finds you well. 
 

I wanted to follow up on the query that we discussed earlier and confirm that it has been successfully resolved.

If you still need further assistance or have any additional questions, please do not hesitate to reach out to us. 
 

We are here to assist you and provide any necessary support.

Regards,

Salman

[M_Salman]

Hi @DylanF3 

Hope you're rocking an amazing day! Since we haven't heard from you yet, we will be archiving this case for now; however, you can respond to the same thread to continue the conversation. 

If you need any more help or just want to say hi, we're here for you - just a message away!

Take care, and stay fantastic!

Regards,

Salman