Poly headset firmware issue

[arudisu]

Hello. I have Poly 8200 series headset. I updated the firmware through Plantronics Hub, as guided by a Poly support rep, and the update broke the headset. The bluetooth button stopped working, will not go into pairing mode, etc. It does nothing. I contacted Poly but they canceled my cases and will not respond. I need this for work and am unsure how to fix. Any help is appreciated. 

[Irfan_06]

Hi @arudisu,

Welcome to HP Support Community.

Thank you for posting your query. I will be glad to assist you.

We would need some information related to this issue.

Note: Do not share any of your personal information such as serial number, phone number, email ID, etc., on your public post.

- Error messages (if any) on the unit.

- May I know to which device are you trying to connect your Poly headset to eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

Take care and have a great day ahead!

Irwin6

HP Support

[arudisu]

- Error messages (if any) on the unit.

No error messages

- May I know to which device are you trying to connect your Poly headset to eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

Windows PC

[arudisu]

Hello. I am checking to see if you saw my previous reply. 

[Prajwal_10]

Hi Arudisu,
Welcome to HP Poly community!

As you said that the headset broke due to a firmware update, I would request that you contact HP Support, and our support engineers should be able to sort this out by downgrading the firmware. HP Support can be reached by clicking on the following link: https://www.hp.com/contacthp/

Regards,
Prajwal

[arudisu]

I've tried that on a couple different days but receive this error

 

[Prajwal_10]

Hi!
Please contact our support at 800-985-9815.

Regards,
Prajwal