Savi 7320 having problems syncing up with desk phone

[kurtn1]

The formerly green light showing I was "subscribed" is now red after rebooting my computer. Now, I am having trouble reconnecting so I can use my wireless headset to take calls. I have gone through the instructions on this website with no success. Being able to use 2 hands to type while I am conversing is a great benefit. Any suggestions? 

[M_Salman]

Hi @kurtn1, Welcome to Poly HP Support Community.  
 
I’m sorry to hear about the issue you’re experiencing with your Savi 7320 headset. I understand how important it is to have your headset working properly for smooth communication. To assist you more effectively, could you please confirm the version of your headset (Savi 7320 UC or Office version) and the desk phone model you're using with it? This information will help us provide you with the best support.

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman

[kurtn1]

It is the Savi 7320 Office version

[kurtn1]

Phone model is Yealink, either SIP or 5IP-T26P

[M_Salman]

Thank you for providing the information.
 

I truly appreciate your patience as we work through this. To help resolve the issue, please follow the troubleshooting steps below and test the headset:
 

1. Verify and Update Firmware:
Please ensure the firmware of your headset is up to date by using the Poly Lens application on your PC.

2. Disconnect and Reconnect:
Disconnect the headset from the desk phone, power off both the desk phone and headset, wait for a moment, then power them on again and reconnect.

3. Adjust Base Settings:
Change the base setting from position A to another position that may better suit your desk phone. Select the setting that provides the best fit for your setup.

4. Ensure proper placement:
Make sure there is adequate distance between your PC, desk phone, and headset base to avoid any interference.
 

If the issue persists, I recommend reaching out to our HP Support team. Our support engineers will be more than happy to assist you further. You can contact them by clicking on the link below.

https://support.hp.com/us-en/poly

  
I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman