savi 8200 series issue

[Milton171]

I've been using my headphone station with my work computer, and I enjoy the connection options, as well as having the headset connected to my phone and desk phone. Unfortunately, I'm experiencing connection issues and cannot determine if it's a compatibility problem or if the side panel A-G isn't set correctly. When I connect the cable (Plantronics - Electronic Hook Switch Cable APP-51 (Poly) - Remote Desk Phone Call Control), it doesn't seem to be establishing the proper connections to my desk phone, which is a Yealink device (Yealink T54W VoIP Desk Phone with WiFi and Bluetooth). The headset will connect to the desk phone, but after 15 seconds, the headset turns off the connection to the desk phone at the station. I have no idea what to d,o maybe I have the wrong cable to connect to the desk phone. I need help with this one, community. if its a particular cable or maybe the headset is not compatible with the desk phone I nee to know.

[Milton171]

And also to include that i just fully updated the headset software. 

[M_Salman]

Hi @Milton171 Welcome to Poly HP Support Community.  

I’m sorry to hear about the difficulties you're facing with your Savi 8200 series headset. I understand how important it is for your headset to function properly, and I kindly ask that you follow the troubleshooting steps outlined below to help resolve the issue.
 

Since you’ve already updated the firmware, please ensure that both the headset firmware and the Poly Lens application are fully updated to the latest versions. You can verify the firmware version through the Poly Lens application on your PC, with the latest headset firmware being 3897.3858.3039.
 

Once you've confirmed that both the headset and Poly Lens are up to date, I would suggest adjusting the following default base settings:

Configuration switch: A

Speaking Volume: 2

Listening Volume: 3
 

If needed, please change the configuration switch from A to G until you find the settings that work best for you.
 

Additionally, please try disconnecting the headset from the power source, waiting a few moments, and then reconnecting it. This step can often help resolve issues.
 

I would also recommend unsubscribing and then resubscribing the headset to the base. For instructions on how to do this, please refer to the user guide linked below.
pdf_9510524_en-US-1.pdf
 

If the issue continues after these steps, I encourage you to contact our support team for further assistance. Our engineers are well-equipped to provide additional help. You can reach them by clicking on the link below.

https://support.hp.com/us-en/poly

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman