Плоттер постоянно ругается на печатающие головки/The plotter constantly swears at the printheads

[master-2021]

Плоттер постоянно ругается на печатающие головки. Родные, не родные, старые, новые. Просит заменить и через какое-то время после замены снова просит ее поменять. В последний раз стал ругаться на совершенно новую официальную печатающую головку с неистекшим сроком годности, которая отпечатала менее 20 мл чернил. Это уже никуда не годится! Что можно сделать? Покупать каждый раз новую печатающую головку дорого и отнимает время.

The plotter constantly swears at the printheads. Relatives, not relatives, old, new. Asks to replace and after some time after replacement asks again to change it. The last time it was swearing at a brand new, official, unexpired printhead that printed less than 20ml of ink. This is no good! What can be done? Buying a new printhead every time is expensive and time-consuming.

[praveenbv]

Hi @master-2021

Welcome to the HP Support Community. I'd be happy to assist you with the replacement printhead. 

You may order the replacement parts on the HP Parts Store, use the HP Parts Surfer to find the part number and If you've already looked for it and couldn't find it on the HP Parts Store, you may want to get it locally at the online store such as Amazon or eBay, etc...as the part numbers are universal. 

  

Alternatively, I suggest you talk to HP support and discuss your options, follow the below steps to get started: 

  

1) Click on this link. 

2) Click on Sign-in or select the product using the below step: 

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Click on "Show Options". Fill the web-form, to populate a case number and phone number for yourself! 

  

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, here's how private messages work: Click here for details.  

Hope this helps! Keep me posted.  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

Have a great day!  

[master-2021]

Вы мое сообщение вообще читали или отталкивались только от проблемы с печатающими головками? Их замена не помогает. По факту приходится заменять их в разы чаще, чем картриджи с чернилами. А ведь должно быть наоборот. Значит проблема должна быть в чем-то другом.

Have you read my message at all or were you just proceed from a problem with the printheads? Replacing them doesn't help. In fact, I have to replace them at times more often than ink cartridges, but it should be the other way around. So the problem must be something else.

[praveenbv]

Hi@master-2021,

If the issue persists, please reach out to the HP Support in your region regarding the service options for your printer. 

If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

[master-2021]

This is just an "excellent" solution! To fix a plotter, I just have to buy a plotter that costs more than I make in a year. Is everyone in your company so "smart"? Although, judging by the quality of the firmware - everyone.