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This error indicates a problem with the Scan Axis motor and you will need to run diagnostics and visually examine the paper path for any blockage or jams. If it was not cutting it is possible that the cutter is jammed and causing excess friction when the head moves.
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
HP Recommended
This error indicates a problem with the Scan Axis motor and you will need to run diagnostics and visually examine the paper path for any blockage or jams. If it was not cutting it is possible that the cutter is jammed and causing excess friction when the head moves.
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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