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According to service documentation, this error is most often caused by either a faulty carriage PCA or trailing cable. I would try reinstalling the old print head and if it recognizes and works then you likely received a DOA printhead. If the old printhead refuses to initialize then next step would be to replace the carriage PCA.
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
HP Recommended
According to service documentation, this error is most often caused by either a faulty carriage PCA or trailing cable. I would try reinstalling the old print head and if it recognizes and works then you likely received a DOA printhead. If the old printhead refuses to initialize then next step would be to replace the carriage PCA.
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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HP Recommended
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