1050c Plotter Explodes Ink

[CalusaConstr]

All of the print in the cartridges "exploded." There's really no other way to explain it. It made an incredible mess in the machine and on the floor. We have not been able to get anyone to come out and look at it and give us an idea of what is needed to fix it. Any guidance is appreciated.

[SHThompson]

You need an ink tube system.

And if the ink has damaged any parts they need to be replaced too.

I would take advantage of hp's trade-in program on DesignJets and buy a new machine, they will want the electronics module from your old machine in trade.

[CalusaConstr]

Thank you so much for the quick response! Where we would get this part? And, where could we get information about the trade-in program?

Thanks!

[CalusaConstr]

Here is a picture of the error message received after running a service test:

[Mikeg81]

Hi,

Here is the information

http://www.hp.com/united-states/tradein/promo/designjet4/citu/index.html

Unfortunatelly the promotion already expired, but keep checking for the next one, I believe this is done every 6 months

[SHThompson]

This is a later note, I found that I had posted the same promotion as Mike and can't find the website for the current promotion but I did find a PDF detailing that there is one read the next post down for details.

Here is the current program:

DesignJet Cash in & Trade Up April 2016 | HP.com
http://www.hp.com/united-states/tradein/promo/designjet3/citu/

@Mikeg81 every time I check they're running some version of this program.

This month they list have a designjet T730 and T830 either would be a good replacement for a 1050C.

[SHThompson]

I had a friend let me know I had posted a link to an older expired promotion.

I have found a PDF listing the printers you can trade in for the May 2016 program but haven't found a link to a web page that tells you what printers are offered to purchase on this program.

I have posted the title of the PDF so you can find it online.

HP DesignJet Cash In & Trade Up
May 2016 promotion

[SHThompson · Accepted solution]

When I found the currrent promotion it listed the T730 and T830, but after I posted the link a friend informed it was to an expired promotion so I edited my post and added another post.

But I noticed the expired preomotion did not list the T730 or T830 and I was sure I had seen them listed.

So being slightly OCD I kept looking.

This link should take you to the May Promotion:

http://www8.hp.com/us/en/trade-in/citu/may16/overview.html

This link takes you to an overview of HP Trade In Products across multiple lines:

https://h41201.www4.hp.com/AdLanding/us/en/8408/

This link is the same overview site, just one click further in, select Printer-Plotter from the list, it should work even if you wait until June since it is not for a specefic date range, it just lets you find the current promotions: 

http://hp.tradeups.com/Customers/19/Promotions.aspx

[CalusaConstr]

Thank you so very much for all the information and effort in getting the right information to us. We have found what we believe to be the part that may be causing the issue, and we are going to replace it and see how that goes. If we are not successful, we will look at the trade-in program.

Again, thank you for taking the time to help us out - we really appreciate it!

[CalusaConstr]

Thank you so very much for taking the time to give us this information! We are going to attempt to replace the part we think might be causing the problem and see how that goes. If we are not successful, we will look into the trade-in program.

Thank you again for taking the time to help us out!