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‎09-04-2024 01:30 AM

HP Recommended

Hi. I have a 2018 T120 large format (A4 / A3 / A2 / A1) printer for CAD. Worked beautifully for 6 years. Now an alert message - 'cartridge not recognised, load new cartridge.' I see HP note this is a firmware issue, but I have tried using the printer's auto-update facility (nothing happens), tried using the HP printer utility and a firmware download from HP (MacOS 14 Sonoma will not let me open the firmware as 'it may contain viruses'). At present I am faced with spending £800+ for a new printer because of a software glitch from HP that I cannot correct. Any suggestions? Thank you.

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1 REPLY 1

‎09-04-2024 05:20 AM

HP Recommended

You can download and manually install latest firmware but only for Win OS

https://support.hp.com/gb-en/drivers/hp-designjet-t120-printer/5263073 




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