-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- DesignJet, Large Format Printers and Digital Press
- 58:10 Error Code

Create an account on the HP Community to personalize your profile and ask a question
04-09-2018 08:30 AM
I was running a lot of printouts on Friday. The paper came too close to the end so the printer was unable to do the measuring and checking of the color - this has happened in the past and I never had a problem with the printer. This time, I received the following error code:
58:10
"The printer's color sensor is not working well. Color reading operations may fail. If the problem persists, call HP."
Is this something I can fix on my own? And how?
Thank you,
Lisa
04-10-2018 02:25 PM
The Embedded Spectrophotometer might need to be replaced, if you can find a Service Manual you can read the instructions, it is not a typical end-user job.
If my post resolves your issue please click the accepted as solution button under it.
To thank a Tech for a post click the thumbs up button under the post.
You can even click both buttons. . .
04-11-2018 11:22 PM
Hi Lisa,
This error is related to the Color sensor - either not working properly or is not communicating to the carrige pca.
On the Carrige Assy the color sensor is located to the left of the Carriage , check for any media hard crash which might damage the sensor or dislocate the sensor, dont have much access to clean the sensor bottom part.
Try the following:
Switch the Power OFF from the back of the Printer and disconnect the Power cord remove the power cable and reconnect the power cord and power On the Printer after 3-5 min.
Replace the Color Sensor ESP (spectrophotometer)
Printer will still continue to print when bypass the error by seleting OK, but will prompt mesage for poor print quality.