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Grytr1
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Solved!

7110 alert light blinks - no obvious cause

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CR768A
macOS 10.14 Mojave

HP OfficeJet 7110 wide-format printer; product no CR768A, alert light blinks. The ePrint light and the Wireless light remain on and not blinking. There is no obvious cause for the alert light to flash..

 

I normally have a double-sided attachment fitted but I have tried to resolve the issue with the original singled-sided attachment. The help web-site suggest that a door is not closed. I have checked all doors (the top lid that gives access to ink cartridges; the rear single/double sided attachment; the front paper tray; side panels) and all are, as far as I can tell, secure. When trying to remotely print a test page from the printer utility, the 'HP Utility - OfficeJet Series 7110 driver reports "

Printer is in an error state

Please resolve the error condition for the device and try again.

"

 

HELP (please)

 

 

 

1 ACCEPTED SOLUTION

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KrazyToad
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@Grytr1

 

I understand your concerns and would like to help

 

I suggest you perform a printer reset and update the printer firmware

 

- Turn on the printer.
- Wait until the printer is idle and silent before you continue.
- Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.
- Remove the ink cartridges from the printer.
- With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
- Wait at least 60 seconds.
- Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to a wall outlet.
- Reconnect the power cord to the rear of the printer.
- Turn on the printer, if it does not automatically turn on.
- The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
- Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
- Reinsert the ink cartridges, and then close the ink cartridge access door.
 

To update the printer firmware please refer to this Link: https://support.hp.com/in-en/document/c02919168

 

Keep me posted how it goes 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

 

KrazyToad
I Am An HP Employee

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KrazyToad
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@Grytr1

 

I understand your concerns and would like to help

 

I suggest you perform a printer reset and update the printer firmware

 

- Turn on the printer.
- Wait until the printer is idle and silent before you continue.
- Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.
- Remove the ink cartridges from the printer.
- With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
- Wait at least 60 seconds.
- Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to a wall outlet.
- Reconnect the power cord to the rear of the printer.
- Turn on the printer, if it does not automatically turn on.
- The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
- Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
- Reinsert the ink cartridges, and then close the ink cartridge access door.
 

To update the printer firmware please refer to this Link: https://support.hp.com/in-en/document/c02919168

 

Keep me posted how it goes 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

 

KrazyToad
I Am An HP Employee

View solution in original post

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Grytr1
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TL;DR issue resolved

 

I followed  KrazyToad's instructions to the letter (to the A4 in my case, actually). When it came to the step "- Remove the ink cartridges from the printer", I had difficulty. I could not make the printer move the ink carriage to the middle to enable me to remove the cartridges. By pressing the alert button, the printer went through a (noisy) procedure which included moving the ink carriage. During the third such procedure, I grabbed the carriage and managed to remove the cartridges. It was then that I noticed a single scrunched up A4 sheet being pressed firmly to the right of the printer carriage by the ink holder. I hadn't seen it before, because it was, of course covered by the ink carriage. I removed said scrunched up paper.

 

After continuing with the instructions the printer took about five minutes to go through its warm-up procedure whilst making horrible grinding noises. At this stage, I thought it was not going to work. After finishing its warm-up the green night turned solid and the alert light turned off. I went to my MacBook Pro and printed a test page. Bingo. Everything is fine.

 

So. Thank you so much KrazyToad.  You have rescued what turns out to be a solid printer.

 

I should point out that I bought an HP A3 printer in the early 2000's (I think it might have been a DesignJet 70 or similar) and ran it until it packed up about 2014/15 or so. I was very very happy with that printer. I am also happy with its replacement, this OfficeJet 7110 wide-format printer; particularly as it turns out to be so robust and this forum so helpful. Thank you once again.

 

Grytr1

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KrazyToad
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@Grytr1

 

Thanks for keeping me posted

 

I'm glad you got this issue resolved

 

Do visit our HP Support Community and drop us a message anytime you need help

 

Thank you 😊

KrazyToad
I Am An HP Employee

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