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- HP Community
- Printers
- DesignJet, Large Format Printers and Digital Press
- 8:11 error code

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06-03-2020 08:34 PM
hi everyone
i recently got a printer on a storage auction but when I turn it on it say initializing for a couple minutes then give me error 8:11
I read other descriptions about similar problems but it does not work with mine
when I turn on no lights turn on the motherboard where the HDD is but is I remove it and reestall it the number one comes on for a couple seconds then turn off
any suggestions?
thanks
06-04-2020 11:18 AM
Hi.
You most to do internal check to power supply, electronic module and formatter. Download service manual. Entry to service menu and following the procedure. If any part failed then change it. When You change any part You have to run some adjust.
If all part that You have to check pass troubleshoot then restart the printer and maybe the error disappear. If the error display again then You have to change the Formatter.
Best regard.