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‎06-08-2022 03:06 PM - last edited on ‎06-08-2022 03:30 PM by Retired

HP Recommended

I bought a used Designjet 4500 PS it powers on, the screen doesn't show anything, gives 8 long beeps

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3 REPLIES 3

‎06-08-2022 11:42 PM

HP Recommended

8 beeps indicates either a faulty or missing harddrive. You can easily confirm if it is installed by removing the back panel. If missing you will need to source this part number Q1271-60751. You can confirm the part number required by entering the serial number of the plotter into the search at HP Part Surfer.

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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎06-09-2022 10:24 PM

HP Recommended

I was also suspecting that the HDD is bad since it made make some weird sounds, so I ordered a new one, do you know by any chance what software I got to put in the drive? Thanks for your help

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‎06-11-2022 09:49 AM

HP Recommended

You have to order the drive preformatted from HP, unfortunately you cannot simply buy a drive.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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