A1 print problem

[tesstat]

Ive got a designjet 500 24 inch & I get these dialogue box when I try to print , the paper is A1. Ive got the drivers installed. Any help?

[rubensanchez01]

quite simply, you must use     custom   option to define your print size:

before you print, easier to retate your image to vertical / portrait ,  click print ..click print  print setting..... next screen    pick media/quality     , use    custom... since you have 24 inch printer & define   paper    24" in portrait & 34"  high..... 

  ( as your photo, your image size was 33.1x23.4   &   box lit up was 11x8.5   which was wrong. you only use default
& did not specify your own print media size yet.     click    more options    , ther might be a    cutom option )

if all correct, you should be able to see your image lay properly. otherwise    tray again...

I did not use dj500 for many years & not remember exactly...

[tesstat]

Thanks for the reply, but I can not change the print size from 11 x 8.5", Ive tried in page set up & in properties, 

[rubensanchez01]

hehe, not a wise reply.... a 24" printer can not change print size............

read or google your printer user manual more.......

[tesstat]

I tried to print a test page & this message came up

[rubensanchez01]

seems to me was a dumb driver problem ...........  download the DJ500     PCL driver & try again..

myself used DJ500/dj800 for over 15 years & never seen that messgage...

[tesstat]

an update,

1/ I save a drawing as a PDF, open the PDF, then try to print, nothing, no drawing.

2/ I print the same drawing straight from AUTOCAD , without saving it as a PDF, success I get the drawing

There has to be  something wrong with printing a PDF

Any solutions?