• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Get help with Large Format Printers, with direct access to all Large Format Knowledge Center· Ask anything · Find anything · Share anything at HP LKC
Locked

‎04-10-2025 02:14 PM

HP Recommended
Product: HP DesignJet Z6dr 44-in PostScript Printer with V-Trimmer
Operating System: Microsoft Windows 10 (64-bit)

When printing from an Adobe product and you select properties, setup, or whatever else the ADOBE print dialogue uses to access the Windows print dialogue, Adobe warns you to change necessary settings in the ADOBE print dialogue before it opens the Windows print dialogue. 

However, to utilize the vertical trimmers, you must use HP's print dialogue which is another level deeper from the Windows print dialogue. 

So, Print in Adobe.
Click to get to Windows dialogue. Typically a window that allows you to select a printer and change its properties.

The Windows dialogue has another button for advanced setup or more settings. 
That button opens the HP Print Dialogue where I can setup everything including borderless printing and the vertical trimmers. 

Each of these dialogue windows have common settings. Paper size, orientation, scale, etc. So if I tell the HP dialogue to rotate my print so that it fits correctly onto a roll, hit OK. Then hit OK/Print on the Windows dialogue, and finally end up at Adobe's dialogue, the orientation is incorrect. 

It feels like one of these print dialogues is overriding the others.

Anyone run into this?

Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.