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‎07-21-2021 09:30 AM

HP Recommended
Product: HPDesignjet T790ps
Operating System: Microsoft Windows 10 (64-bit)

I have a Designjet T790ps printer that will not autorotate the print to fit across the 36" roll.  I'm printing plans from PDF files and when the source size is 24"x36" portrait I cannot get it to print across the 36" width of the roll even when selecting the landscape orientation.  Please help!

Category:
7 REPLIES 7

‎07-21-2021 05:20 PM

HP Recommended

Which driver set are you using? If you are using the Microsoft V4 driver or any Microsoft supplied driver your options are extremely limited. Download and install the full driver back here https://ftp.hp.com/pub/softlib/software13/printers/COL93203/HP_DesignJet_and_PageWide_XL_Installer.e...

 

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎07-21-2021 05:32 PM

HP Recommended

24x36 in 36" roll, it should be in landscape mode.... define your media as    36 wide     25 high... landscape..

 

no need auto rotate..... check the preview screen & see does it fit, otherwise    try auto rotate at 36"

 

my Z3200 44" from time to time print out wrong also... pay attention....

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‎07-22-2021 07:13 AM

HP Recommended

Thanks for the input Ruben.  That has been the problem.  I can select the Landscape mode and it will not flip in the preview screen.  Not matter what option I choose for page orientation or size.  It would not flip to print across the roll unless the PDF  itself was configured as landscape.  However, I believe I resolved the issue by going into the printer preferences from the control panel and changing the media to Roll and selecting the Autorotate with a larger paper size of 42".  For some reason the driver I am using thinks that the image is too wide for the roll and would not flip the image automatically.  It seems to be working with that configuration.  Hopefully this will be a permanent fix.  

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‎07-22-2021 08:14 AM

HP Recommended

This is the current configuration of what I'm using:

CLCoTX_0-1626963170512.png

Will these not work for what I need?

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‎07-22-2021 08:43 AM

HP Recommended

excuse me, if I was wrong.... you shown only driver infos & none media infos, which caused all the problem...

see my sample photos. yesterday I did a photo of Miami in size 36x54 & following was media setup.

I setup 36 wide & 55 high in portrait mode...... all finished perfect.

hope you understand, my my explanation is not good enough...IMG_20210722_103010.jpgIMG_20210722_103024.jpgIMG_20210722_103038.jpgIMG_20210722_103125.jpg

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‎07-22-2021 09:42 AM

HP Recommended

Yes!  That makes sense now and I understand what you were trying to accomplish.  Thank you for clarifying. I actually did something close to your solution. I wanted to keep the actual size of my document to scale so I changed the paper source to roll and on the features tab I selected autorotate and changed the width to 42".  It seems to have worked.   Thanks again for your help!

CLCoTX_0-1626968134921.png

CLCoTX_1-1626968196582.png

 

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‎07-22-2021 10:28 AM - edited ‎07-22-2021 12:20 PM

HP Recommended

this is the most most basic....different problems might arise from time to time...

 

come & checck this HP designjet support forum from time to time, which you could learn more .

 

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