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kspl
Level 3
64 35 4 5
Message 1 of 2
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Solved!

Can't update firmware on Z3200 Q6718A

HP Recommended
Z3200 24"
Microsoft Windows 10 (64-bit)

I've had a Z3200 non-postscript for a few years and never had a problem updating the firmware.  I just bought a second, identical unit (they're both Q6718A's). The firmware on the recent purchase is outdated (TR12-RB_11.0.0.3).  

I download the EXE file (TR12-RB_16_00_00-1_mvl40-x86-opt_B.exe), run it to unzip it, and in the web interface setup > update firmware try to point the software at the file TR12-RB_16_00_00-1_mvl40-x86-opt_B.fmw.  However, that file (and every other in the unzipped download) is greyed out and the software won't allow me to select it.  

I  double checked that I have the correct download for the Z3200 A-series.  

Any ideas?

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Accepted Solutions
jasonmiamifl
Level 7
880 810 37 84
Message 2 of 2
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HP Recommended

You have to use the   utility  to update firmware.

 

download & install the utility.... run.... after it found the printer & click the printer..... support..... update  firmware..

browse.... your downloadded file.... wait.....if sucess, it will start by itself..... %%%   .

 

There are  revision A & B, download the right one.


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jasonmiamifl
Level 7
880 810 37 84
Message 2 of 2
Flag Post
HP Recommended

You have to use the   utility  to update firmware.

 

download & install the utility.... run.... after it found the printer & click the printer..... support..... update  firmware..

browse.... your downloadded file.... wait.....if sucess, it will start by itself..... %%%   .

 

There are  revision A & B, download the right one.


View solution in original post

Was this reply helpful? Yes No
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