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- Cannot reduce the image size on screen. The custom size opti...

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02-23-2019 12:54 PM
Product: Office Jet 6960
I am trying to mobile print from my laptop to my 6960 printer. When I select "print" on anything online the printer window comes up just as always but the image shown on the right is HUGE and has cut off 1/2 of the document and I cannot reduce the size of it in any of the drop downs. PLEASE help
1 REPLY 1
02-26-2019 08:20 AM
Welcome to the HP Support Community.
To help you further with this, let us know the Operating System installed on the device your Printer is connected to.
Thanks!
I am an HP Employee
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