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DanaStanbery
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Message 1 of 2
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Cannot reduce the image size on screen. The custom size option in the drop down doesnt exist

HP Recommended
Office Jet 6960

I am trying to mobile print from my laptop to my 6960 printer. When I select "print" on anything online the printer window comes up just as always but the image shown on the right is HUGE and has cut off 1/2 of the document and I cannot reduce the size of it in any of the drop downs. PLEASE help

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Betty0610
HP Support Agent
HP Support Agent
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HP Recommended

@DanaStanbery

 

Welcome to the HP Support Community.

 

To help you further with this, let us know the Operating System installed on the device your Printer is connected to.

 

Thanks!


I am an HP Employee

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