• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .

‎08-13-2025 11:13 AM

HP Recommended
Product: HP DeskJet 2630 All-in-One Printer
Operating System: Microsoft Windows 11

Hi, my printer is showing Cartridge problem on the colour cartridge.  I have followed the steps provided on another post but this has not rectified the problem.  Are you able to send me a new colour cartridge so this can be replaced.  I am hoping this is what the problem is.

 

Thank you

Kind Regards

Debbie Reynolds

Reply
1 REPLY 1

‎08-15-2025 04:20 AM

HP Recommended

@Debbie6668, Welcome to HP Support Community. 

 

Thank you for posting your query, I will be glad to help you. 
I'm sorry to hear you're experiencing a cartridge problem with your HP DeskJet 2630. Let's try a few steps to resolve this issue before considering a replacement:

Check Cartridge Compatibility

Power Reset the Printer

  • Turn on the printer.
  • Disconnect the power cord while the printer is on.
  • Unplug from the wall outlet.
  • Wait 60 seconds.
  • Plug it back in and turn on the printer.

Clean Cartridge Contacts

  • Open the cartridge access door.
  • Remove the color cartridge.
  • Gently clean the copper contacts on the cartridge and inside the printer using a lint-free cloth slightly dampened with distilled water.
  • Let it dry and reinsert the cartridge.

Update Printer Firmware

Try a Different Cartridge

  • If available, try a new or known-working HP cartridge to confirm if the issue is with the cartridge or the printer.

I hope this helps. 

 

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

 

Max3Aj

HP Support 

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community or Agent Ask the Virtual Agent
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.