Couldn't install firmware Designjet T2300 mfp

[serge_dugal]

Hi.

I  have tried to update the firmware to the Designjet T2300 MFP (CN728A).

I have tried with: network, usb, thumb stick.

It doesn't work at all.

The actual firmware is: IG_02_00_15.1 and i want ot update it to: IG_09_00_00.4

Should i update to the previous firmware: IG_06_00_00.2 , first?

[Kelvin_tuan · Accepted solution]

yes try to update to firmware IG_06 first before update it to firmware IG_09. 

[serge_dugal]

Hi.

Thanks.

I tried it already and it work fine.

It solve 2 problems: rollers switching problem and by updating after that to IG_09, it solve wrong ink indication.

Thanks anyway to get back to me. 

[Polo2000]

Hi

I installed firmware ver IG_10_04_00.1 but a didnt install mu01_0232.6 before. My plotter showme some service errors, how can i down grade, i tried with many ways, but the plotter tellme that de firmware es not correct.

i hope you helpme,

gretings

[Mikeg81]

Hi,

To get earlier versions try contacting HP.

What errors are you getting? They might not even be related with the firmware

[Polo2000]

94% initializing. After a lot time it shows 81:01. If i lift. The window or some roll rollr it initialize normally. But spme times it doesnt print correctly.

[serge_dugal]

Hi.

I personly would try, depanding on the previous version, to upgrade the firmware versions that is betwen the previous version and the one you want to upgrade to, one at a time.

Meaning: if the previous version is IG_06 and you want to upgrade to IG_10, try to install IG_07, then IG_07, etc.

Do it using a USB key, with the firmware to install, on it, but format the USB key first.

The USB key goes on the formatter, then power on the plotter.

I hope that help.

[Mikeg81]

Hi,

Sometimes the printer will hung in 94% when there is paper loaded.

Unload the paper and reboot, it will come up ready

Now taking in consideration that you are getting a 81:01 error too

- Look for any damages on the spindle or spindle support

- Make sure the paper is loaded correctly on the spindle

- Make sure the paper is attach to the core

- Try another roll if is about to end. Thinking that the paper is giving too much tension to the drive roller

Additionally yu can do a paper advance test to troubleshoot the problem further in there there is a problem with the motor, sensor, or encoder disk

When did the issue started?

[Polo2000]

Hi. I seeing that some door is open while is initialzing at 94% it work well. And some times give 81:01 error. I have to open some door to inicializese correctly.

[Polo2000]

I think is firmware becouse it had an old version. But i did the upgrade and it began to givrme that error