cancel
Showing results for 
Search instead for 
Did you mean: 
Get help with Large Format Printers, with direct access to all Latex Knowledge Center · Ask anything · Find anything · Share anything at HP LKC
serge_dugal
Level 4
103 70 2 3
Message 1 of 12
3,256
Flag Post

Solved!

Couldn't install firmware Designjet T2300 mfp

HP Recommended
Designjet T2300 Product CN728A
Microsoft Windows 7 (64-bit)

Hi.

 

I  have tried to update the firmware to the Designjet T2300 MFP (CN728A).

 

I have tried with: network, usb, thumb stick.

It doesn't work at all.

 

The actual firmware is: IG_02_00_15.1 and i want ot update it to: IG_09_00_00.4

 

Should i update to the previous firmware: IG_06_00_00.2 , first?

1 ACCEPTED SOLUTION

Accepted Solutions
Kelvin_tuan
Level 1
3 2 1 0
Message 2 of 12
Flag Post
HP Recommended

yes try to update to firmware IG_06 first before update it to firmware IG_09. 

View solution in original post

Was this reply helpful? Yes No
11 REPLIES 11
Kelvin_tuan
Level 1
3 2 1 0
Message 2 of 12
Flag Post
HP Recommended

yes try to update to firmware IG_06 first before update it to firmware IG_09. 

View solution in original post

Was this reply helpful? Yes No
serge_dugal
Author
Level 4
103 70 2 3
Message 3 of 12
Flag Post
HP Recommended

Hi.

 

Thanks.

 

I tried it already and it work fine.

It solve 2 problems: rollers switching problem and by updating after that to IG_09, it solve wrong ink indication.

 

Thanks anyway to get back to me. 

Was this reply helpful? Yes No
Polo2000
New member
4 4 0 0
Message 4 of 12
Flag Post
HP Recommended

Hi

I installed firmware ver IG_10_04_00.1 but a didnt install mu01_0232.6 before. My plotter showme some service errors, how can i down grade, i tried with many ways, but the plotter tellme that de firmware es not correct.

i hope you helpme,

gretings

Was this reply helpful? Yes No
Mikeg81
Level 10
Level 10
2,276 2,235 113 242
Message 5 of 12
Flag Post
HP Recommended

Hi,

 

To get earlier versions try contacting HP.

 

What errors are you getting? They might not even be related with the firmware

Best regards

Mike G

I'm an HP Inc employee. But my response is not in behalf of HP Inc
Was this reply helpful? Yes No
Polo2000
New member
4 4 0 0
Message 6 of 12
Flag Post
HP Recommended
94% initializing. After a lot time it shows 81:01. If i lift. The window or some roll rollr it initialize normally. But spme times it doesnt print correctly.
Was this reply helpful? Yes No
serge_dugal
Author
Level 4
103 70 2 3
Message 7 of 12
Flag Post
HP Recommended

Hi.

 

I personly would try, depanding on the previous version, to upgrade the firmware versions that is betwen the previous version and the one you want to upgrade to, one at a time.

 

Meaning: if the previous version is IG_06 and you want to upgrade to IG_10, try to install IG_07, then IG_07, etc.

Do it using a USB key, with the firmware to install, on it, but format the USB key first.

The USB key goes on the formatter, then power on the plotter.

 

I hope that help.

Was this reply helpful? Yes No
Mikeg81
Level 10
Level 10
2,276 2,235 113 242
Message 8 of 12
Flag Post
HP Recommended

Hi,

 

Sometimes the printer will hung in 94% when there is paper loaded.

Unload the paper and reboot, it will come up ready

 

Now taking in consideration that you are getting a 81:01 error too

 

- Look for any damages on the spindle or spindle support

- Make sure the paper is loaded correctly on the spindle

- Make sure the paper is attach to the core

- Try another roll if is about to end. Thinking that the paper is giving too much tension to the drive roller

 

Additionally yu can do a paper advance test to troubleshoot the problem further in there there is a problem with the motor, sensor, or encoder disk

 

When did the issue started?

Best regards

Mike G

I'm an HP Inc employee. But my response is not in behalf of HP Inc
Was this reply helpful? Yes No
Polo2000
New member
4 4 0 0
Message 9 of 12
Flag Post
HP Recommended
Hi. I seeing that some door is open while is initialzing at 94% it work well. And some times give 81:01 error. I have to open some door to inicializese correctly.
Was this reply helpful? Yes No
Polo2000
New member
4 4 0 0
Message 10 of 12
Flag Post
HP Recommended
I think is firmware becouse it had an old version. But i did the upgrade and it began to givrme that error
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation