cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Get help with Large Format Printers, with direct access to all Latex Knowledge Center · Ask anything · Find anything · Share anything at HP LKC
serge_dugal
Level 4
106 40 3 3
Message 1 of 4
444
Flag Post

Solved!

CryptoAsic SIM PCA Service Kit.

HP Recommended
Designjet T920
Microsoft Windows 10 (64-bit)

Hi. 

 

I just replace the Engine PCA on a DJ T920 (CR354A) and after power on the plotter, it start the initialisation and then it stop and show the error 59.04:10, wich is : CryptoAsic failure.

 

It's mention to: Order an CryptoAsic SIM PCA Service Kit. Escalate to Level 3 providing printer Serial Number, Product
Number, and the serial number of the CryptoAsic SIM Service Kit. Replace the CryptoAsic SIM PCA. Write
in an empty USB the file provided by Level 3. Plug the USB in the printer and reboot. If booting fails,
enable diagnostic package with the USB and provide logs to Level 3.

 

Where do i get this CryptoAsic SIM PCA Service Kit.

 

And then how do i escalate to Level 3 providing printer Serial Number, Product number?
Number, and the serial number of the CryptoAsic SIM Service Kit.

1 ACCEPTED SOLUTION

Accepted Solutions
serge_dugal
Author
Level 4
106 40 3 3
Message 4 of 4
Flag Post
HP Recommended

Hi. I went back to my customer and reopen the electronic module and saw that the SIM have to be taken from the old Engine PCA and install on the new one. So now everything works. I didnt saw that little note in the service manual.

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3
Repairatrooper
Level 13
Level 13
10,366 10,205 1,057 3,102
Message 2 of 4
Flag Post
HP Recommended

Level 3 support is typically only offered to authorized repair centers who have credited technicians working for them. You will likely need to engage an HP Partner who is certified for this product. You could try opening a case on support.hp.com.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.


1 person found this reply helpful
Was this reply helpful? Yes No
serge_dugal
Author
Level 4
106 40 3 3
Message 3 of 4
Flag Post
HP Recommended

Hi. Thanks for the informations.

Was this reply helpful? Yes No
serge_dugal
Author
Level 4
106 40 3 3
Message 4 of 4
Flag Post
HP Recommended

Hi. I went back to my customer and reopen the electronic module and saw that the SIM have to be taken from the old Engine PCA and install on the new one. So now everything works. I didnt saw that little note in the service manual.

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation