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BiOFFICE
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DJ T920 error 02.1:10

HP Recommended
Designjet T920
Microsoft Windows 10 (64-bit)

Hi. We have a T920 with a printhead problem. The machine ask to reseat the PH. But when we insert the PH the printer displays error 02.1:10. We restarted the printer, unplug the power, even started without PH. Nothing changed.

So I have tried with a new PH but the problem persist. sometimes the printer don't show the error code and only ask to reseat the PH. After that, error 02.1:10 come back.

I've entered support menu, and started carriage test. The same error appear. The strange thing is that if i leave the printer in support menu for some minutes without doing nothing, error 79:04 show up.

The service manual suggest to replace carriage PCA wich i didn't do yet.

 

Is any other thing to try before? 

4 REPLIES 4
HJ47
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hi, did you check the firmware ?

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Ouccema
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Hello,

 

is it the same issue without PH installed? can you check the trailing cable carriage PCA Side?

I am an HP Employee.
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BiOFFICE
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Hello, and thank you.

I've checked the firmware and rewrited it winth a USB pen drive. Ver. MRY_06_00_06.1.fmw

 

Without PH installed, after startup, the printer ask for the PH. When I insert PH, printer ask to reseat and after a cuple times, error 02.1:10 pops up. Same thing with a new PH.

 

I have ordered a new Carriage PCA accordingly with the service manual. I'll keep you updated.

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BiOFFICE
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Hello. 

The carriage PCA is arrived. I've replaced it and the plotter returned to life. It was definitely the carriage PCA.

 

Thank you all for the support.

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