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HP Recommended
Jet z9dr 44-in jamed at the end by the cutter unable to pull out safely is there a way to turn of the clamp?
HP Recommended
I would remove the vertical cutters as that appears from the picture to be where the problem is. See video
https://lkc.hp.com/blog/cutter-insertion-procedure-hp-designjet-z6-pro-and-hp-designjet-z9-pro
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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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