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HP Recommended
DesignJet T120
Microsoft Windows 10 (64-bit)

My brand new DesignJet T120 is printing ONLY an 8.5" x 11" area of a 24" x 36" sheet, either of a PDF or a DWG.

How to fix this glitch?

 

Please advise,

Taruno

[edit] (leave message if not available)

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi,  Thanks for contact with HP Support Forum.

 

At first update the latest firmware through HP DesignJet Printer Utility.

 

Driver and Firmware: https://support.hp.com/us-en/drivers/selfservice/hp-designjet-t120-printer/5263073

 

N.B: Firmware Rev. depands on your printer last digit on Part Number like: CQ890A/B/C

 

 

Once complete the firmware update, then try to settings like below (Just change the Paper Size):

 

a.jpg1st Partb.jpg2nd Part

 

I hope that answers will support to concern adequately. Let me know! Good luck 


Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

 

Thanks,
Rashed

Regards/Rashed
https://www.linkedin.com/in/rasheddul

View solution in original post

5 REPLIES 5
HP Recommended

Hi,  Thanks for contact with HP Support Forum.

 

At first update the latest firmware through HP DesignJet Printer Utility.

 

Driver and Firmware: https://support.hp.com/us-en/drivers/selfservice/hp-designjet-t120-printer/5263073

 

N.B: Firmware Rev. depands on your printer last digit on Part Number like: CQ890A/B/C

 

 

Once complete the firmware update, then try to settings like below (Just change the Paper Size):

 

a.jpg1st Partb.jpg2nd Part

 

I hope that answers will support to concern adequately. Let me know! Good luck 


Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

 

Thanks,
Rashed

Regards/Rashed
https://www.linkedin.com/in/rasheddul
HP Recommended

Thanks, Rashed, for your solution!

 

But I coildn't wait too long for somebody to solve this problem and after $370 in fees I got a technician to have it runnig OK.

It was the driver packaged with the plotter that had the glitch; it was solved using an older driver and I was able to keep working right away.

 

But I really appreciate your help, only it came a bit late fopr a working guy with anxious clients...

Taruno

HP Recommended

Had the same problem like yours - HP drivers are bugged and they don't intend to fix them, support is very bad, and thats why it is my last deivce from HP - had 7610 & T110 & T120, but it is time to give Brother a chance...

HP Recommended

Rashed,

I am still having the same issue after I went though all the steps you had suggested. Any other suggestions?

HP Recommended

Majez:

This worked for me right away = "It was the driver packaged with the plotter that had the glitch; it was solved using an older driver and I was able to keep working right away."

Hope it works for you (I don't know which driver the techie used to replace the original, try a few olders to see which one solves the trouble),

Taruno

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.