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‎08-16-2024 04:37 AM

HP Recommended
Product: DesignJet T230 24-in

I have received a message on my t230 24 in printer saying "The print head was not aligned successfully" and to "reach out to hp support". What do I do???

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1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-17-2024 11:34 AM

HP Recommended

If the printhead had clogged elements it would not allow the alignment to complete successfully. Print the printhead check and confirm you have full print and if not, run a printhead cleaning and then try to align again.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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2 REPLIES 2

‎08-17-2024 11:34 AM

HP Recommended

If the printhead had clogged elements it would not allow the alignment to complete successfully. Print the printhead check and confirm you have full print and if not, run a printhead cleaning and then try to align again.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎08-18-2024 10:03 AM

HP Recommended

Thanks "Repairtrooper"

.

I did 6-7 printhead cleaning cycles before trying to allign printhead.

After all theese cleaning cycles, black was still not 100% (it was ca.99,9%), but good enough for me to start a 9 page drawing print.

 

This is when I decided to post my question on this forum.

 

Later I went back and tried to allign printhead again. Completed without issues

 

My conclution is, as yours, clogged elements. And that the 9 page print remowed theese.

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