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‎01-29-2020 09:35 AM - edited ‎01-29-2020 09:59 AM

HP Recommended

Our T520 stopped printing.  There is no error on the display, and the web GUI simply says "Printer Failure" with no error codes or details.  If I try to clean the printhead, it just sits at 0% indefinitely.  Rebooting the printer doesn't change anything.

 

Most of what I find online talks about replacing the printhead, but since I don't see any specific message about that, I'm reluctant to buy the kit just to see if it fixes the issue. 

 

Any suggestions would be greatly appreciated!

 

Edit to add - I have no problem buying the printhead kit, but just want to find out if this sounds like a different problem.

1 person had the same question
1 REPLY 1

‎01-30-2020 08:41 AM

HP Recommended

Not sure what happened, but I received 3 emails saying someone responded, but there are no responses here.

 

I could really use some advice on this.  Thanks in advance!

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